How to Contact Us? A Complete Guide to Ordering, Inquiries, and After-Sales Service
Thank you for choosing our footwear products. Whether you are a retail customer or a wholesale buyer, we want to make communication simple, direct, and worry-free. Below is a complete guide on how to contact us and place orders.
I. Contact Information
You can reach us through any of the following methods:
WeChat: xhmsponge
WhatsApp: +8618649808732
II. Ordering Process
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Contact us via WeChat or WhatsApp and let us know the styles, quantities, sizes, and destination country/region you need.
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We will confirm stock availability, pricing, and shipping costs, then send you a quote.
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Once confirmed, place your order and make payment.
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We will arrange shipment and provide you with logistics tracking information.
Both retail and wholesale orders are welcome, with flexible minimum order quantities. Feel free to inquire.
III. After-Sales & Returns
We offer a 10-day no-reason return and exchange policy, so you can shop with confidence. The precondition is that the product must not affect secondary sales (unworn, unwashed, tags intact, and packaging complete). If there is a quality issue, please contact us immediately with photos, and we will resolve it as quickly as possible.
IV. Why Choose Us
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Direct from the source factory, competitive pricing
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Both retail and wholesale accepted, flexible cooperation methods
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10-day no-reason return and exchange, guaranteed after-sales service
If you have any questions, please feel free to contact WeChat or WhatsApp at any time. We look forward to working with you!
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